Commitment to Customer Service

Idaho Employment Law Solutions (IELS) takes a customer satisfaction approach to the delivery of legal services. As a result of this commitment to a customer centric practice, Idaho Employment Law Solutions will deliver on the following ten (10) promises:

1. Idaho Employment Law Solutions will produce a result that makes sense to its clients for a fee that matches the importance of the matter to its clients.



2. Idaho Employment Law Solutions’ clients will receive the highest caliber work product, crafted in an imaginative yet relevant way, and delivered in a responsive and accountable fashion.



3. Idaho Employment Law Solutions will work to build a partnership with its clients that will enable its clients to maintain control over the scope and cost of their legal work.
   
   
4. Idaho Employment Law Solutions will be attentive to the client’s needs and strive to attain a desired result as quickly and expeditiously as possible.
   
   
5. Idaho Employment Law Solutions commits to being open and receptive to any creative billing arrangement that is fair. Some of the billing structures Idaho Employment Law Solutions will offer clients include the following:
   
   
   • Value-based billings with incentives for results that exceed expectations;
   
   
   
   • Traditional hourly billing in six minute increments;
     
     
   • No interest negotiated monthly payment rate;
     
     
   • Monthly retainers for day-to-day advice; and
     
     
   • Percentage fees, success-based fees and other fee incentives to achieve your goals.
     
     
6. Idaho Employment Law Solutions will not pass through overhead charges. Idaho Employment Law Solution clients will not pay for typical long-distance telephone calls, local travel, standard U.S. postage or even the significant charges associated with the use of most legal research databases. As for photo-copies, Idaho Employment Law Solutions will only charge for the copy provided to the clients and the original and copies necessary to be provided the court and or opposing counsel.
   
7. Idaho Employment Law Solutions will make effective use of technology in providing cost efficient services to its clients.
   
8. Idaho Employment Law Solutions will make house calls to a client’s business or other suitable and mutually agreed upon location. Idaho Employment Law Solutions will also meet with clients after normal working hours as well as weekends.
   
9. Idaho Employment Law Solutions will never consider a call from a client a “bother”.
   
10. Idaho Employment Law Solutions will return a client’s phone call or answer an e-mail within 24 hours of receiving the communication.